New iPhone user startup problems

Downloaded this for FieldDay but program was quite difficult to use. The extended number keypad only pops up on the call field, not the class field where it was also needed. (I turned off predictive text, no joy) The Dupe feature did not work for me, it does not appear to be checking the log book, rather the keyboard entry buffer or other such thing. It reported almost every keystroke as a possible dupe and did not identify some dupes in my log previous to turning on the feature. Some fields have clutter behind the text ( nav arrows ) Making it difficult to read them. The Apple App site says this is not eligible for a refund, do I have other recourse?

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