Not pulling call sign info from QRZ

I have used the HAMRS logging software for three POTA activations and on the third activation today, When I would enter a stations call sign instead of telling me the name and location, it says “No entry for ‘call sign’ in QRZ database.” Any idea why this feature is not working? I have all the settings options turned “on”.

Any chance your internet connection was spotty? HAMRS requires a connection to retrieve call info.

If you look up each QSO after the activation, does it work?

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